Policies and procedures
Safeguarding
Safeguarding at Karma Nirvana is paramount. We uphold stringent measures to ensure the safety and well-being of all individuals accessing our services, particularly those who are vulnerable to Honour Based Abuse (HBA) and forced marriage.
Our dedicated team undergoes regular training and adheres to robust safeguarding protocols to identify and address any concerns promptly and effectively. We prioritise the empowerment and protection of survivors, providing them with a safe space to seek support, guidance, and assistance.
Read our full Safeguarding Policy.
Confidentiality
All calls to our national Honour Based Abuse Helpline are confidential. We never share information with anyone. In exceptional circumstances, we are duty-bound to share information with appropriate authorities. These conditions are:
- If we believe someone is at risk of serious harm or serious physical harm or death, including suicidal callers
- If we receive information that a child is being abused or neglected
- If we are instructed through a court order
- If a caller threatens a call handler or tries to prevent the Helpline from being used to support others
- If we receive information about acts of terrorism or bomb warnings
For more information, download a copy of our Confidentiality Policy.
Complaints
Karma Nirvana is committed to providing non-discriminatory services. All complaints will be dealt with in line with our Confidentiality and Equal Opportunities policies. For more information, download a copy of our Complaints Policy.