Join Our Team: Helpline Call Handler (In-Office)
Karma Nirvana is proud to be at the forefront of tackling Honour Based Abuse across the UK. We are offering an exciting opportunity to join our National Helpline team as a Helpline Call Handler, based at our Leeds office.
As the first point of contact for our service users, you will play a vital role in providing support and compassionate guidance to those at risk. Whether you’re speaking with a victim/survivor, a concerned family member, or a professional seeking safeguarding advice, you will be their calm, empathetic, and informed voice on the line.
A Transitioning Helpline Model
As part of our vision for continuous improvement, Karma Nirvana is
transitioning to a hybrid helpline model. While this position will remain office-based, there may be future flexibility to work from home, based on operational needs.
If you would like an informal conversation about the role, please get in touch with [email protected]
Role Purpose
As a Helpline Call Handler, you will be the first point of contact on the UK’s only dedicated National Honour Based Abuse Helpline, supporting victims, survivors, and professionals. This is a frontline, life-saving role offering guidance, safety planning, and emotional support to individuals facing honour-based abuse and forced marriage.
Working within a trauma-informed, victim-centred framework, you will be part of a highly supportive team dedicated to safeguarding lives and empowering people to make informed choices about their futures.
Location: Leeds (close to city centre)
Hours: 38.45 per week
Contract: Permanent (subject to funding)
Salary: Starting at £24,500
Reports to: Senior Helpline Call Handler
For this role, we actively welcome applications from individuals who may not have worked in a specialist role before but who have the empathy, communication skills, and values to support survivors. If you’re unsure whether your experience matches the criteria, we still encourage you to apply — we’ll support your development.
Application Closing Date
8th September 2025
First Stage Online Interview:
15th – 16th September 2025
Second Stage In-Person Interview:
18th September 2025