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  2. About
  3. Vacancies
  4. In-Office Helpline Call Handler

In-Office Helpline Call Handler

The Helpline Call Handler is the first point of contact for all individuals reaching out to the National Honour Based Abuse Helpline and online service. No VAWG experience required.

Join Our Team: Helpline Call Handler (In-Office)

Karma Nirvana is proud to be at the forefront of tackling Honour Based Abuse across the UK. We are offering an exciting opportunity to join our National Helpline team as a Helpline Call Handler, based at our Leeds office.

As the first point of contact for our service users, you will play a vital role in providing support and compassionate guidance to those at risk. Whetheryou’re speaking with a victim/survivor, a concerned family member, or a professional seeking safeguarding advice, you will be their calm, empathetic, and informed voice on the line.

A Transitioning Helpline Model

As part of our vision for continuous improvement, Karma Nirvana is
transitioning to a hybrid helpline model. While this position will remain office-based, there may be future flexibility to work from home, based on operational needs.

If you would like an informal conversation about the role, please get in touch with [email protected]

Role Purpose

As a Helpline Call Handler, you will be the first point of contact on the UK’s only dedicated National Honour Based Abuse Helpline, supporting victims, survivors, and professionals. This is a frontline, life-saving role offering guidance, safety planning, and emotional support to individuals facing honour-based abuse and forced marriage.

Working within a trauma-informed, victim-centred framework, you will be part of a highly supportive team dedicated to safeguarding lives and empowering people to make informed choices about their futures.

Location: Leeds (close to city centre)

Hours: 38.45 per week

Contract: Permanent (subject to funding)

Salary: Starting at £24,500

Reports to: Senior Helpline Call Handler

For this role, we actively welcome applications from individuals who may not have worked in a specialist role before but who have the empathy, communication skills, and values to support survivors. If you’re unsure whether your experience matches the criteria, we still encourage you to apply — we’ll support your development.

Application Closing Date

8th September 2025

First Stage Online Interview:

15th – 16th September 2025

Second Stage In-Person Interview:

18th September 2025

We recommend you read the full job description before applying for this role.