Join Our Team: Helpline Call Handler (Hybrid, Part-Time)
Karma Nirvana is proud to be at the forefront of tackling Honour Based Abuse across the UK. We are offering an exciting opportunity to join our National Helpline team as a Hybrid Helpline Call Handler, based partially at our Leeds office and working from home.
As the first point of contact for our service users, you will play a vital role in providing support and compassionate guidance to those at risk. Whether you’re speaking with a victim/survivor, a concerned family member, or a professional seeking safeguarding advice, you will be their calm, empathetic, and informed voice on the line.
If you are interested in a full-time role, please see the vacancy for Helpline Call Handler (Hybrid, Full-Time).
Role Purpose
As a Helpline Call Handler, you will be the first point of contact on the UK’s only dedicated National Honour Based Abuse Helpline, supporting victims, survivors, and professionals. This is a frontline, life-saving role offering guidance, safety planning, and emotional support to individuals facing honour-based abuse and forced marriage.
Working within a trauma-informed, victim-centred framework, you will be part of a highly supportive team dedicated to safeguarding lives and empowering people to make informed choices about their futures.
Location: Leeds & Remote (hybrid)
Hours: 23.15 per week
Contract: Permanent (subject to funding)
Salary: £25,446 FTE (£15,291 pro rata)
Reports to: Senior Helpline Call Handler
Application Closing Date
19th June 2026
First Stage Phone Interview:
TBC
Second Stage In-Person Interview:
TBC