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Senior Helpline Call Handler

We have an exciting opportunity to join the Karma Nirvana team as a Senior Helpline Call Handler. You will provide strong leadership and guidance to fellow helpline staff working on the National Honour Based Abuse Helpline.

We have an exciting opportunity to join the Karma Nirvana team as a Senior Helpline Call Handler. You will provide strong leadership and guidance to fellow helpline staff working on the National Honour Based Abuse Helpline.
We put our service users at the heart of everything we do. Whether this person is a victim/survivor or professional seeking advice and guidance, we will always ensure they are front and centre of our response.

The primary service users are victims, survivors and professionals; however, the Helpline may also receive contact from other parties, such as victims’ friends, families, and the general public. Our ambition is to provide them all the highest possible quality of service.
Our high standard of service depends on strong teamwork dynamics, offering a challenging and rewarding role if you want to make a difference and are committed to our charitable priorities.

Read the full job description below before applying.

Application Closing Date: 14th April 2024

Telephone interviews: w/c 15th April 2024 (approx)

In-Person Interviews: 17th-19th April 2024 (approx)