Main purpose of the Post
As the leader of helpline operations, you will oversee daily activities to ensure we deliver an efficient and high quality service. You’ll manage recruitment and staffing to build a capable team and implement effective training programs to maintain service standards and compliance with policies and regulations. Your leadership will drive a high-performing team dedicated to exceptional helpline support.
Job Title: National Helpline Service Delivery Manager
Location: Flexible working, including KN office and hybrid working
Responsible to: Exec Director
Salary scale: £30,000 – £33,000 (subject to experience)
Contract: Full-time
Application Closing Date:
3rd November 2024
First stage Online Interview:
5th November 2024
Second Stage In-Person Interview:
8th November 2024